There are many ways we improve our customers’ experience, here’s just three.
We’ve all heard that customers will rule the future, well, we say they rule the now. The customer’s experience is at the height of what we do – if it doesn’t work for them, it doesn’t work for us. And this goes for you – our merchant partners – as well. We want this to be an easy, cool as a cucumber, clear as day experience for you, too.
We’re doing a bunch of things to improve the customer experience and we’ve outlined just a few below. Happy reading.
It’s about choice
These days, customers want choice, in fact they demand it. This is in all areas of life but for point’s sake we’ll just discuss shopping (the fun stuff).
Offering LatitudePay as a payment alternative means you’re giving customers what they want: choice. They can spread their payments over 10 weeks, paying just 10% each time. According to research, 66% of consumers choose to use buy now pay later for the purpose of spreading out their payments.^ By offering 10 weeks to pay, you’re giving customers the choices they want.
Create moments within, well, moments
Whether customers are Latitude newbies or long-time friends, the process is swift. They’ll need the basics of course – DOB, phone number, email and residential address and some ID – to create a LatitudePay account.
Once customers have an account, the payment method is via credit/debit card. During their first purchase with LatitudePay their details are captured within moments and can be used for future payment plans at an even faster rate – making that checkout process a breeze.
Easy, breezy, digital
Everything is digital. We make it easy for customers to track multiple plans, check upcoming payments and just generally watch their progress. We’re also super flexible, and we don’t mean that in a we can touch our toes kind of way (although we wouldn’t put it past Jen in marketing, she swears by reformer Pilates). We mean our customers can change their payment instalment due day to suit them. After they’ve made a purchase and a new payment plan is automatically created, customers can go in and move the next instalment to a day that suits their lifestyle. Handy, right?
The customer experience is instrumental to our growth. As merchants, that’s bound to be your core focus too. So, let’s play.
